There used to be a time when a good looking site was generally a sign that the company was real and honest. These days smart consumers know that a professional looking website is not necessarily a sign of credibility. There are people everywhere who are looking to steal people’s money or information, and consumers are being extra careful that they are not one of the victims.
Stanford University did extensive research to find out what most people looked for when deciding in a site was credible. I will discuss what they found.
1. “Make it easy to verify the accuracy of the information on your site.”
If your site is informational you can increase credibility by citing your resources. You should be able to back up any claims on your website. Probably the best way to show that your site is credible is to include third party support. Use third party security providers and make sure that their icons are displayed where they are easy to see. Make sure to offer more proof that you are certified by that company if the consumer wants it.
2. “Show that there's a real organization behind your site.”
A good way to prove to customers that there is a real company associate with the site is to make sure the address is on the site. You can also post a picture of the office building or store.
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